About
Serenity Lakeside Resort
Our approach
You find the Serenity Hotel in the heart of the beautiful tropical island Phuket. The Serenity hotel is located in a quiet peaceful spot surrounded by tropical forest mountains and bordering a lake. An ideal place to relax. World famous Patong beach is only a few kilometers away and easily reachable by public transport or by taxi. Here you find extensive nightlife entertainment, hundreds of restaurants that offer all cuisines imaginable, ultra-modern shopping malls, traditional Thai markets and much more. There are also several top notch golf courses on the island. Serenity Hotel features comfortable modern hotel rooms as well as long stay luxury apartments. There is an all-day-dining restaurant "Lakeview Restaurant" with Thai and Western dishes on the menu, opens from 9.00am-9.00pm. Also IRD is available upon request. Sun loungers are scattered all around the pool and invite you to pure relaxation. The friendly front office staff can help you with all your needs, from taxi service to complete day tour arrangements.
Our approach
Service Quality
Service quality in the hospitality industry becomes one of the most important factors, a successful hotel business with proper presentation and constant improvement of qualitative services, which exceeds the expectations of customers in every way including from pre-booking to post-stay. We ensure to deliver the variety of the hotel services, quality, reliability, and price are important. Since there are many hotels in the market providing the same or similar services, it is very important not only to attract but also to keep the customer in your hotel for the long run (known as guest retention). In order to maintain the position held and to compete in future, it is necessary to provide quality services by which old customers (patrons) may be retained, and new customers (including millennial travellers) may be attracted.
Friendly Staff
Happy customers are loyal customers. Not only is it important for we to provide stellar service, but awesome products as well. The most important concept of customer satisfaction is accepted all around the world is the expectancy disconfirmation theory. A successful hotel delivers excellent quality service to customers, and service quality is considered the life of the hotel.
Make room for adventure
Book your room right now and start your amazing adventure full of discoveries and experiences with Serenity Lakeside Resort.
Reservations